Upgrading Airport Experiences Globally

Collinson Group is a global company with expertise in travel, loyalty, insurance, and assistance. It operates Priority Pass, a program that allows millions of travellers worldwide to access airport lounges and other travel experiences.

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To ensure that Priority Pass maintained its market position as the world’s leading airport lounge access program, Collinson identified the need to immediately improve the mobile experience for their members on iOS and Android through a scalable platform that would help them to remain competitive, being able to add market-first features in a short space of time.

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The team used strategy and design sprints to collaborate with Collinson and develop a strategy and roadmap for re-launching the Priority Pass app with improved features and for delivering rapid updates on an ongoing basis. They also created a new design system for the app to easily add new features and prioritised user experience in the development of new functionality.